Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hey@plumpjewellery.co.nz. Please note that returns will need to be sent to the following address: 298 Cashel Street, Christchurch, New Zealand 8011

If your return is accepted, you will need to cover the cost of returning the item. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hey@plumpjewellery.co.nz. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like earring that have been worn, cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Repairs, Replacements and Refunds
We will notify you once we’ve received and inspected your return, and will let you know whether the item can be repaired, replaced or refunded. If approved, you will be emailed the outcome of the decision and will receive a timeline based on the remedy. This can be anywhere between 3 - 10 business days. 

If more than 15 business days have passed since your return, please contact us at hey@plumpjewellery.co.nz.